Welcome
Lilac Recruitment
Connecting organisations with customer service and customer success professionals who actually know their job and care about outcomes.
A word from the founder
Sheila Abiola
I founded Lilac Recruitment to connect organisations with customer service and customer success professionals who actually know their job and care about outcomes.I've worked in public sector customer service for over a decade, and know what it takes to thrive there. I understand what separates people who perform from people who don't - and I only put forward candidates I'd genuinely vouch for.I work with councils, housing associations, tech companies, and SaaS businesses on a retained or exclusive basis. Quality over volume, every time.If you're tired of high turnover and CV mills, let's talk.
Our promise to job seekers
We care
I only work with roles I'd genuinely recommend. No time-wasters, no dead-end positions. If I put you forward, it's because I believe it's worth your time.Whether you're looking now or just exploring what's out there, let's have a conversation.
Our Client Focus
Dedication
You'll work directly with me throughout the process. No handoffs, junior recruiters, or surprises.
I focus on a small number of clients at a time, which means your roles get the proper attention they deserve and candidates who actually fit.
Job Search
Candidate Hub
If you're looking for a new role, or just keen to see what the market looks like in your industry right now, take a look at some of our live vacancies.
Candidate Search
Client Hub
Seeking customer service or customer success professionals who actually know their job? Tired of high turnover, generic CV dumps, and recruiters who don't understand your business? Let's talk about how we work differently.